Customer Information

PRIVACY POLICY

 1. Who we are

Dan’s Deli, based in Barnet, London, supplies fine store-cupboard ingredients and small-batch sauces (“we”, “us”, “our”).

2. Personal data we collect

  • Account Information: name, email address, delivery address

  • Order Data: items purchased, order total, frequency

  • Payment Data: collected by our payment provider (we do not store your card details)

  • Website Interaction: IP address, browser type, cookies, referring URL

  • Marketing Preferences: opt-in information for newsletters or promotions

3. Legal basis for processing

  • Necessary to perform our contract when you place an order

  • Consent, when you opt into marketing communications

  • Legitimate interest, when improving our website or services

  • Compliance with legal obligations (e.g. tax audits)

4. How we use your data

  • To process and deliver your orders

  • To respond to enquiries and provide customer support

  • To send promotional materials, if consented

  • To analyse site usage and improve our services

  • To comply with legal and regulatory requirements

5. Data sharing

We do not sell your data. We may share your data with:

  • Delivery partners (e.g. couriers) to fulfil orders

  • Payment processors (e.g. GuavaPay, PayPal) to handle payments

  • Analytics providers (e.g. Google Analytics) to monitor site performance

  • Legal bodies in compliance with lawful requests

6. International transfers

Your personal data may be transferred outside the UK, for example to Google in the U.S. We ensure appropriate safeguards like standard contractual clauses.

7. Data retention

<data-start=”3260″ data-end=”3339″>We retain your personal data only as long as necessary:</data-start=”3260″>

  • Order data: typically 6 years for tax purposes

  • Marketing preferences: until you withdraw consent

  • Website analytics: approximately 2 year

8. Your rights

Under GDPR, you have the right to:

  • Access your data

  • Rectify inaccuracies

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability

To exercise these rights, contact us.

9. Complaints

If unhappy with our handling of your data, you can contact the UK Information Commissioner’s Office (ICO) at ico.org.uk.

10. Policy updates

We may update this policy occasionally; changes will be published here with a date stamp